FREQUENTLY ASKED QUESTIONS

Q: Are the products on your site discreetly packaged?

A: Yes, we understand the importance of privacy. All orders are shipped in plain, unbranded packaging for discreet delivery.

Q: How long will it take to receive my order?

A: Shipping times vary depending on your location. Orders are typically processed within 1-2 business days. As we are based in Spain, shipping times can range from 3-15 days, depending on the destination.

Q: Do you offer discreet billing?

A: Absolutely. Your credit card statement will show a discreet company name, Smoochee Ltd

Q: Are the products on your site safe to use?

A: Yes, all products are made from high-quality materials that are body-safe and non-toxic. We prioritize safety and quality in all the products we offer

Q: What if I have a problem with my order or product?

A: If you encounter any issues with your order or product, please contact our customer service team. We are here to help and will work to resolve any concerns promptly

Q: Do you offer a return policy?

A: Yes, we have a hassle-free return policy. If you are not satisfied with your purchase, you can return it within 30 days for a refund or exchange (subject to terms and conditions)

Q: Are there age restrictions for purchasing products on your site?

A: Yes, you must be 18 years or older to purchase products from our site. We are committed to upholding legal and ethical standards regarding age restrictions

Q: How can I contact customer support?

A: You can reach our customer support team via email at thegoodvibrations123@gmail.com or through our contact form on the website. We strive to respond to all inquiries as promptly as possible.

Q: Are the products on your site certified and tested for safety?

A: Yes, all products undergo rigorous testing to ensure they meet safety standards. We prioritize the quality and safety of our products to provide a positive experience for our customers 10.

Q: Do you offer discreet online payment options?

A: Yes, we offer secure and discreet payment options to protect your privacy and ensure a safe transaction process 11.

Q: Can I track my order?

A: Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery and estimate when your package will arrive. Tracking information allows you to stay informed about the whereabouts of your order every step of the way